Outwitting the lovely Ondine, or making the right choices in hard times!

Inventing new equipment to reduce costs (and hopefully improve quality) long-term takes time and investment. Also, it requires creativity and teamwork! None of these qualities thrive in hard and uncaring environments. To achieve a climate that can deliver long-term ‘efficiency’ improvements while maintaining (or even improving) quality takes great leadership.

Alice down the rabbit hole – or customer service and schizophrenia in the downturn!

Most change is a mixture of hard and soft approaches and the strategy chosen usually reflects of the underlying culture of the organisation! How the mix works is critical because if it is not well managed it can become fraught with conflict and demoralising for people in the organisation; it can lead to a schizophrenic approach to customers.

SO THE PROJECT AND THE CONTRACT HAS COME TO AN END! 10 WAYS TO FIND A NEW ROLE

All good programmes and projects come to an end! And so, of course, do the bad ones, but with less happy results. Good or bad, in due course, you will want to look for a new role! It is imperative to pick yourself up and dust yourself off and start all over again – or at least start looking for a new project. Here are some tips to help you deal with the situation and to help you find an amazing new assignment.

BE A GREAT BOSS IN A RECESSION – 5 WAYS TO IMPROVE YOUR LISTENING SKILLS

To enhance your listening skills, you need to make sure the other person knows that you are listening to what he or she is saying. lf if you’ve ever been engaged in a conversation when you wondered if the other person was listening to what you were saying – you will know how important this is. You begin to wonder if your message is getting across, or if it’s even worthwhile continuing the conversation. It make you feel the other person doesn’t put much value on you and what you have to say.