Leading Change – People Matter

Leading Change – People Matter

This is not a new post but I thought it was worth re-posting because the message holds good for all time 

I’ve just seen an advert for a “change management lead” for a multi-national facilities management company – they provide everything from reception services to construction.  It asks for Prince2 (project management skills) and Six Sigma (improving the quality of process outputs) certification.  It mentions the enterprise management system used by the organisation and says the post-holder would be required to set up and document SLAs and define KPIs.  Sadly, beyond asking for the candidate to have strong interpersonal skills, the one thing it doesn’t mention is PEOPLE and leading people – this from a company in the heart of the services sector!

Makes you wonder doesn’t it?  If a services organisation doesn’t know enough about change to know that people, and the leadership of people, are at the heart of any change then we really do have a long way to go to spread the message! But something else strikes me as well!  If the applicant is required to lead change then this company doesn’t really know much about leadership either and that has much wider implications!

Wendy Mason is a career coach.  She helps people reach their goals and aspirations, without sacrificing their home and personal life.  Before working as a coach, Wendy had a long career in both the public and private sectors in general management and consultancy as well as spells in HR.  She now divides her time between coaching and writing. You can contact Wendy at wendymason@wisewolfcoaching.com and find out more at http://wisewolfcoaching.com

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Leading and Managing Change – It Starts With One

INSEAD (Photo credit: Wikipedia)

Leading and Managing Change – It Starts With One

All kinds of organizations, public and private , large and small, have been searching for decades for the holy grail of organizational change. They want to find the perfect way to motivate employees to change their old ways for what management (or consultants!) deem to be better, new ones.

This is a great video from the INSEAD (the Business School) channel on YouTube on changing the hearts and minds of individuals as a necessary precursor to organizational change.  The real engagement of individuals is key to success in organizational change

Hal Gregersen is a Senior Affiliate Professor of Leadership at INSEAD where he pursues his vocation of executive teaching, coaching, consulting, and research by exploring how leaders in business, government, and society discover provocative new ideas, develop the human and organizational capacity to realize those ideas, and ultimately deliver positive, powerful results.

Stewart Black is the INSEAD Affiliate Professor of Organisational Behaviour

You can find out more about INSEAD at this link http://www.insead.edu/home/

<Name Your Link

  • Managing Change – The Process Of Transition
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Becoming A Leader Today – What to give up!

Whether you are new to leadership, or an established leader taking time out to reflect, it is worth considering your leadership style.  A summer break provides a great opportunity to contemplate lessons learned and the opportunities ahead.

What kind of leader would you like to be? Here are some thoughts on changes you might make and some things you might like to consider giving up!

  1. Give up talking down! Has your approach always been focused top-down with instructions flowing from the “top floor” to the rest of the organization?  Now is the time to go for a more collaborative approach!  Have you got the confidence to build discussion into your decision making process?  Try it and see whether you get more or less engagement from your team. Of course if it doesn’t work you can always revert, but I bet you won’t want to.
  2. Give up revolution and go for evolution.  If you want to change the team, try focusing on their strengths and build on them. You have a much better chance of getting the results you want if you start small and build on your successes rather than setting out to ‘rock everyone’s world.’
  3. Give up coercion and start changing from within. Stephen Covey states in his change theory that ‘change occurs on a broken front.’  Not everyone on your team will be where you are and some may not want to change at all. Start with those who are likely to come on board most easily and get them to change. Then help the change seep out to those who are less enthusiastic.  This is likely to be much more effective than forcing people to do something and then hitting a wall.
  4. Give up hypocrisy.  Model in yourself how you want people to be. If you expect people to make positive changes, they need to see it in you.  Set yourself as the example and be visible doing what you’ve asked others to do. You’d be surprised how good the human race is at imitation!
  5. Give up taking things for granted!  Make sure that as the ‘right’ things start happening, you recognize the efforts of those who have made it happen.  You’ll find that those who want recognition will work harder for more of it, and push others as well.

There are  other changes you may want to make in yourself as leader.  Give yourself some time for reflection and see what you come up with.  If you are an established leader and want to reflect on your approach in depth then try the mini-stocktake  you will find at this link .

Whichever approach you take, I’d love to hear about your results.
I am Wendy Mason and I work as a personal and business coach, consultant and blogger.  I have worked with many different kinds of people going through personal  and career change. If you would like my help, please email me at wendymason@wisewolfconsulting.com or ring ++44(0)2084610114 or ++44(0)7867681439.  I will be very pleased to hear from you. I offer half an hour’s free telephone coaching to readers of this blog who quote WW1 – email me to arrange.

  • Becoming a Leader Today – Manifesto for a Servant Leader (wisewolftalking.com)
  • Becoming a Leader Today – What is Leadership? (wisewolftalking.com)

Leading Change – do you have a great vision?

A great vision needs to be about the future but it will fail if it is not firmly rooted in the present. You may wish to change a group but you can’t ignore its history, culture and organization.  Most of all you need to make sure there is a connection to its values.

This is where those who are new to the organization sometimes come adrift when leading and managing change.  Even if you are trying to move existing values on, you cannot totally ignore them in your vision for the future.  Somehow in your change, those in the existing organization need to feel that their present values are being honoured.

Your vision needs to have roots but it needs to be future focussed and challenging – it needs to reflect and set high standards, and high ideals.  Make your vision something that people will want to live up to.  That means it will keep chins high when you hit the difficult patches!

Your vision should inspire – you want it to raise enthusiasm and commitment. It is much more likely to do that if it touches the needs and aspirations of all those who have a stake in it.  This includes not only those inside the organization but also clients, customers, users and, if possible, your suppliers.

Make sure your vision can be understood – communicate it well.  Make it clear and unambiguous! Paint pictures when you talk about it that people can take away and imagine for themselves.  Make this a future they can see in their minds and want to be a part of.

Make your vision unique and distinctive – not to be confused with where we said we were going five years ago.  This must be special.

Above all make your vision ambitious!  Make sure that people can see that real progress will have been made when your vision is achieved.  This should be a vision that expands everyone’s horizons.

So to sum up your vision needs to be

  1. Appropriate to your history, culture and values
  2. Challenging with high standards and high ideals
  3. Inspirational
  4. Aspirational – reflecting the aspirations of all those with an interest
  5. Understandable
  6. Distinctive
  7. Ambitious

I’d love to hear you experience of working with visions – what has worked for you and what has not worked?

Wendy Mason works as a personal and business coach, consultant and blogger. Adept at problem solving, she is a great person to bring in when that one thing you thought was straightforward turns out not to be! If you have a problem talk to Wendy – she can help you.  Email her at wendymason@wisewolfconsulting.com or ring ++44(0)7867681439

Leading Change – deciding who leads!

Challenge kart

Last week I wrote about putting a group together to lead your change – creating a guiding coalition (Kotter Stage 3).

This group needs to include both managers and leaders and they will work together as a team.  The managers will keep the process under control while the leaders will drive the change.

A group with good managers but poor leaders is likely to produce plans but have no compelling vision. It will not communicate the need for change well enough for it to become meaningful –  it will control rather than empower people.

While a group that has all leaders and no managers is unlikely to be organized enough to create the short-term wins necessary to keep others on board for the long-haul – it will not sustain a change initiative.

You need a group that can convince people that change is necessary in the short term.  Then keep them actively engaged through-out the process, so that you can achieve the long-term goal.

Has your organization has been successful in the recent past?  Then if you look hard enough, you will probably find effective change leaders and managers throughout your organization!  You just have to find them.  They don’t necessarily follow the traditional company hierarchy.

If the organization has not been successful for a long time then you have a challenge.  You will need to seek out the good, work with the less good and, if possible, make sure the organization imports some capable fresh blood and embeds and empowers the individuals quickly.  This change will require a very experienced change facilitator fully backed by the top team

To lead and manage  change, you need to bring together a group whose power comes from a variety of sources including; job title, status, expertise, political importance and, just sometimes, sheer force of personality, in other words, charisma!

How to put a group together in four (not always easy) steps:

  • Go out and find the true leaders and strong managers in your organization.
  • Ask for an emotional commitment from these key people – explain to them why you need the change..
  • Work on team building within your change coalition.
  • Check your team for weak areas  and ensure that you have a good mix of people from different departments and different levels within your company.

I would welcome your thoughts on this and, of course,  I am very happy to answer your questions

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Wendy Mason works as a personal and business coach, consultant and blogger. Adept at problem solving, she is a great person to bring in when that one thing you thought was straightforward turns out not to be! If you have a problem talk to Wendy – she can help you.  Email her at wendymason@wisewolfconsulting.com or ring ++44(0)7867681439

Leading Change – bad advice and frightening people!

October 4: Optical Boundaries: An Evening of 1...

I wanted to take my earlier post on creating urgency further today and discuss how you can avoid creating panic.  So I started to do some research.

On what is a very “well respected” website that probably should be nameless,  I came across the following headline

“Let it rip: announcing change all at once may hurt in the short term, but it gets the pain over with quickly and then employees can move on!”

Further on in the same article I came across the following,  from a communications’ consultancy in response to the question of why change announcements are often badly received.

“They don’t take change well because when it comes to communicating changes to employees, every company does it badly.”

You could say they would say that wouldn’t they.  But I regard it as a dangerous statement and the degree of naivety around both these pieces of advice is sad to behold!

Yes, people do need the truth about change and as much information as you can give them about how it is going to affect them. You need to tell them what you know and what you don’t know and how you are going to bridge the gap.

But you don’t let rip!  That way lies panic!

Information needs to be given in a measured and honest way.

However well you do it, if it is a significant change, I am afraid there is likely to be pain.  And, no, it won’t be over quickly because you “let rip”!  But being honest and conveying the message (and your vision) well, can lessen the pain and avoid panic.

All kinds of feelings may emerge when people are faced with change.  How the message is conveyed is only part of the picture.

Nor is it true that every company does it badly but unfortunately many don’t do it well.

So on Friday, I’ll be writing here about how to give your own people bad news and how to control your own feelings in the process.   I want you to be able to do your best to help them!

In the meantime, I’d welcome your thoughts and observations.

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Wendy Mason works as a consultant, business coach and blogger. Adept at problem solving, she is a great person to bring in when that one thing you thought was straightforward turns out not to be! If you have a problem talk to Wendy – she can help you – email her awendymason@wisewolfconsulting.com or ring ++44(0)786768143

Leading Leading Change the Simple Way and a Present from Wisewolf

The three stages of change identified by psychologist Kurt Lewin are the basis of most change management approaches today.

They are very easy to understand – unfreeze, transition, re-freeze!

There are simple techniques you can use at each stage to move people through and to complete your change successfully.

Unfreeze: People like to feel safe and in control.  Their sense of identity is tied into their present environment; so, they like to stay in their comfort zone! Talking about the future is rarely enough to get them to change.

But there are simple techniques you can use to get them to “thaw” and to make them ready for change.

Transition For Lewin change is a journey.  This journey may not be that simple and the person may need to go through several stages of misunderstanding before they get to the other side.

It is very easy to get caught up in this middle stage. Transition takes time and needs leadership and support! Sometimes transition can also be a pleasant trap – it may feel better to travel hopefully than arrive – particularly for the team leading the change.

Techniques used by experienced change managers move people through transition to the new destination

Refreeze At the other end of the journey, the final goal is to ‘refreeze’, putting down roots again and establishing a new place of stability – embedding new processes and developing a new culture

Would you like to find out more about this simple approach and the simple techniques you can use to make your change successful!

If you sign up to receive Wisewolf Talking direct by email, you will receive a free copy of my simple guide to leading change.

You will find the sign up form at the top of the column on the right.