Danger – Spontaneity Ahead! Why You Need a Communications Strategy for Social Media.

We live in a complex but highly networked world!

Never before have so many people had the ability to communicate cheaply with each other, and the rest of the world, at length!

  • You can broadcast and you can have conversations through networking sites like Facebook, Twitter etc and through messaging services!
  • You  can publish and broadcast if you choose through blogs, and through sites like YouTube.
  • You can produce your own radio programmes and even become a DJ through music sites like Blip.fm sitting at home and on the move!
  • Increasingly LinkedIn is a key tool in professional networking and recruitment.

A little while ago this digital world belonged to techies and school kids.  Now it can belong to all of us.

Increasingly, it will play a role in both career and business survival.  A little while ago all you needed to know was how to surf the net to find and download information. Now you need to know how to put it back up there so that you can control and develop your personal brand.

Messages flow fast!  Once you have sent them, they continue to exist on the web for a very long time.  So to be purely spontaneous is to take a risk. If you are in business or hoping to develop your career, you need a strategy for your communications.

Before you start here are a few tips.

1. Integrate online and offline.

Your communication’s strategy needs to cover both your offline and online activities!

If you meet up with contacts you have made on the web, will they know who you are? No, I’m not talking about having a photo that bears some relationship to how you look today.  (Although, it makes sense to choose a flattering photo that does you justice, have a care if you want to avoid embarrassment)

What I’m talking about is authenticity and integrity.  Don’t express views on line that you don’t really hold, or that you wouldn’t be prepared to express in public, to your boss, your work mates, your neighbours and, of course, your customers! You’d be surprised what people remember and what people find on the web!

2. Start with a plan!

Before you jump in, make sure you have a plan!  Think about who you are trying to influence.  Who has an interest in you, your business or your career and what you do?

List them and then decide how important they are and how much influence they have over your future!  What heading will you put them under?  For example;

  • government
  • your sector
  • customers and potential customers
  • shareholders
  • potential business partners
  • board/top management
  • suppliers  and potential new suppliers,
  • managers,
  • staff,
  • trade unions
  • wider sector interests,
  • personal contacts
  • family,
  • your community
  • interest groups

You can take it as far as you wish!

Who has the priority?  You can score them out of five under each heading!

Those with the highest score are the people to concentrate on.

For social media you are usually looking at communities – what communities are you going to engage in?

Now how will you engage and what will that  engagement  look like?

What is the message and where are you going to communicate it – blogs, social network sites, Twitter, LinkedIn, Facebook etc.?

How much time have you got and how many resources do you have available? Do you have resources available to take professional advice?

3. Engage in Conversations.

Remember although organisations use social media to broadcast, that isn’t how they are best used.

When you use social media, it’s important to engage in conversations and get to know people just like in the offline world.

Don’t just get in there and start pitching – it will just put people off!  And on social media sites people get put off pretty quickly. You’d be surprised how quickly they can switch you off!

Don’t be anxious to promote yourself or your business at first!  You have to give, to get.  Add value and expertise and win respect in your conversations.  You need to win the right to pitch!

The courtesies are just as important as they are in the off line world!  Say please and thank you and acknowledge when someone has bothered to spend time with you or done you a favour!

If you are polite and engage in real conversations, relationships will begin to form.  You will see opportunities open up to talk about you and what you want to offer!

4. Monitor your “Brand”

Use tools like Google Alerts, and Yahoo Alerts to monitor what’s being said about you, your organisation, others in your sector and the market you are targeting.

Knowing what is being said about you and/or your brand can make you aware of your impact. Knowing what’s being said about your sector, your competitors and your market can also make you more competitive.

I use Google Alerts as well to find out about the latest developments in my professional discipline.

But simply putting your name and the name of your organisation into a search engine regularly will tell you a lot about your web presence!

5. Focus and Ignore the Noise

There are so many conversations taking place and so much interesting content that it is easy to be distracted.

I have to work very hard each morning to switch off from Twitter to concentrate on my in-tray! This is where your plan comes in!  Remind yourself what you are trying to say and the communities you want to address.

Stick to the plan!

But review it at regular intervals as you get to understand more about social media.  You can streamline your plan to better target individuals and the communities that you need to be a part of, as you gain experience and knowledge.

Streamlining saves time – as I’ve hinted above, social media is so enjoyable that  it can be the greatest time waster in the world!

Above all remember: “If content is king, then conversation is queen.” – John Munsell, CEO of Bizzuka.

I would love to hear about your own experience of social media and if you need any help please get in touch!

A shorter version of this post was posted here in June 2009.  I’ve revised and expanded it based on my own experience of social media.

  • Why Use LinkedIn? (brighthub.com)
  • 5 tips to build your personal brand with social media (xpressartuk.wordpress.com)
Wendy Mason works as a consultant, business coach and blogger. Adept at problem solving, she is a great person to bring in when that one thing you thought was straightforward turns out not to be! If you have a problem talk to Wendy – she can help you – email her at wendymason@wisewolfconsulting.com or ring ++44(0)7867681439


FIVE TIPS FOR YOUR SOCIAL MEDIA STRATEGY FOR HARD TIMES

We are all going through change all the time.  But at the moment many of us are going through changes we would not have chosen as a result of the poor state of the Economy.

All change requires some form of communications/media management.  It’s vital that you have a strategy in place especially if you’re hoping that social media will play a role in your career advancement or your business survival business.

Here are 5 tip for your social media strategy

1. Integrate Online and Offline
Your communication’s strategy needs to cover both your off line and and online activities (see our recent post about managing your brand)  – you want to maximise both forms of interactions.  You are going to make every effort, campaign, and initiative count.

2. Start with a plan
Before you jump in, make sure you have a plan – think about who you are trying to influence.  Who has an interest in you or your business and what you want to provide.  List them and then decide – how important they are  – how much influence they have over your future – you can score them out of five under each heading!  Those with the highest score are the people to concentrate on. For social media you are usually looking at communities – what communities are you going to engage in?  Now what will  engagement will look like? What is the message and where are you going to communicate it – blogs, social network sites, Twitter, LinkedIn, MySpace, Facebook etc.?  How much time have you got and how many resources do you have available?  Now we are going to concentrate on social media

3. Engage in Conversations
When you use social media, it’s important to engage in conversations and get to know people just like in the off-line world.  Don’t just get in there and start pitching – it will just put people off!  Don’t be anxious to promote yourself or business at first,!  Add value and expertise and win respect in your conversations.  When you have done that opportunities will open up to talk about you and your business.  You need to win the right to pitch!

4. Monitor your Brand
Use tools like Google Alerts, Scoutlab, and Radian6 to monitor what’s being said about you, your company, your competitors and the market you are targeting. Knowing what’s being said about you and/or your brand can make you aware of your brand evangelists as well as your brand assassins. Knowing what’s being said about your competitors and the market can also make you more competitive. Simply putting your name and the name of your company into a search engine regularly will tell you a lot about your web presence!

5. Focus and Ignore the Noise
There are so many conversations taking place and so much interesting content that it easy to be distracted.  This is where your plan comes in – remind yourself what you are trying to say and the communities you want to address.  Stick to the plan – but review it at regular intervals as you get to understand more about social media.  You can streamline your plan to better target individuals and the communities that you need to be a part of. It also saves time – social media is so enjoyable to use it can be the greatest time waster in the world!

Above all remember –  “If content is king, then conversationion is queen.” – John Munsell, CEO of Bizzuka

SOCIAL NETWORKING SITES – TOPSITES FOR JOB SEARCH AND HOW TO USE THEM

Courtesy of About.Com:Job Search

Networking is one of the most important components of job searching. Use these top social and professional networking sites to enhance your career and boost your job search, and learn how to use social networking sites to job search.

LinkedIn
How to use the full power of LinkedIn to job search, including effectively using your connections and utilizing all the information available on LinkedIn when you’re applying for jobs.

Facebook
If you’re using Facebook for professional networking, and more people are every day, here are tips on the best way to use Facebook when you’re job searching.

Twitter
Twitter is a social networking and microblogging service utilising instant messaging, SMS or a web interface. Twitter is open ended and people and companies use it in a variety of ways, including to job search.

MySpace
MySpace is a social networking website offering users the opportunity to connect through personal profiles, blogs, groups and other features.

Ning
Ning is an online service to create, customize, and share a social network. Users have used Ning to create online social networks about lots of subjects, including jobs and the job search.

Doostang
Doostang is an invite-only community, founded by a Stanford MBA and an MIT engineer, that connects young professionals to career opportunities through social networking.

How to Use Social Media in Your Job Search
Most people know that the best way to find a job is through networking. You can go to networking meetings, tap into your own personal network, or ask friends who they know. With the Internet buzzing with social media, there are similarly many ways to use social media in order to network, and eventually find a job.

How to Create a Professional Brand
How to create a professional brand using social networking sites and how to build a strategic online presence to help with your job searching and career building.

More Career / Social Networking Resources
Career and social networking online resources. Where to network online as part of your job search and how to use a social network to help land a job.

Job Search Networking

Career NeworkingJob Search NetworkingOnline Career Networking

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10 ways to measure a social media campaign — Social Media Optimization

10 ways to measure a social media campaign

March 10, 2009

Interesting article on econsultancy about how to successfully measure social media campaigns. Chris Lake who wrote the article takes an interesting approach in that he says:

Rather than focusing on the smaller, campaign-specific metrics, such as traffic from Twitter or the number of fans on Facebook, wouldn’t it be better to look at how it helps to shift the most important business KPIs, such as sales, profits, as well as customer retention and satisfaction rates? To do this effectively, you’ll need to give your social media strategy time. Like a good wine, it needs to breathe. In doing so you will be able to look at your overall business performance, as well as the performance of your social media campaigns over the duration.

I like this advice. It is too easy these days to throw up a Facebook campaign, churn through some money with no results and say that advertising on social networks does not work. Social marketing works best when brands engage with their audience. And to do that takes time!

The ten ways to measure the effects of social media campaign that Chris identified are:

* Traffic

* Interaction

* Sales

* Leads

* Search marketing

* Brand metrics

* PR

* Customer engagement

* Retention

* Profits

So many marketers get caught up on driving traffic that they forget the last couple of points.

More at  10 ways to measure a social media campaign — Social Media Optimization.

Top 20 Social Networking Websites – March 2009 Computers and Internet Social Networking Data | PRO Media Blog

Compared to our last post on the Statistics Comparison for the Best Social Networking Websites from Compete, here is another report, and quite different in data, from hitwise.

Although the data is just for a week, ending March 7, 2009, it shows that MySpace gets 33.44% of the total visitors compared to 25.38% by Facebook. In the fourth place is a little known social networking site Tagged.

Twitter & Linkedin ranks 12 & 20 in this list by Hitwise

via Top 20 Social Networking Websites – March 2009 Computers and Internet Social Networking Data | PRO Media Blog.