Managing Older Workers

So how can managers get the best out of their older workers?

In most circumstances, older workers are like other workers – they are unlikely to respond well in a command and control culture. Except in an emergency, older workers are not likely to respond well to being “given orders”. But, they are likely to respond well to an intelligent and enlightened leadership style. This means communicating clearly about issues and challenges.

Communication; what matters most!

If you want to get your message across you can’t ignore Professor Mehrabian’s work on conveying genuine emotion and his 3Vs(Verbal,Vocal and Visual). In one to one encounters, show genuine interest in the other person and listen closely to what they say. Smile, be warm and enthusiastic – show you care about your subject, nothing is more attractive! But don’t overwhelm them and don’t fake it!