When things go wrong! Giving criticism and negative feedback! Seven Ways to Be!

When things go wrong Sometimes in leading or managing a team we need to give criticism or negative feedback.  Not everything can be perfect every time.  Sometimes things go wrong.  And sometimes that something is down to an action or lack of action by a person or a group of people. First and most important be […]

Are you going to listen to me? The delicate art of communication! Giving bad news!

On most occasions when you give feedback your hearer is expecting a message of some kind – good or bad. Bad news often comes as a shock, even if it is expected! The reality and the details may be very hard to bear! There is, and should be, a lot more to it than just saying or writing the words! If you want to ensure there is the best possible outcome then you will need to prepare and to follow-up, as well as delivering the message itself well!

THE DELICATE ART OF GIVING BAD NEWS

On most occasions when you give feedback your hearer is expecting a message of some kind – good or bad. Where as bad news often comes as a shock! Even if it expected in principle – the reality and the details may be hard to bear! There is, and should be, a lot more to it than just saying or writing the words! If you want to ensure there is the best possible out come then you will need to prepare and to follow up, as well as delivering the message well! The advice given here is based on that usually given to medical students in the UK as part of their training. But it applies equally well if you giving seriously bad news at work, for example, about redundancy!

SOME BASIC GUIDELINES FOR GIVING FEEDBACK

In all kinds of situations we may need to give feedback to someone about something they have said or done. This may be an employee, a work colleague, a business partner. But it may equally well be a close friend or relative. In my view the same principles hold good and they certainly work for maintaining a positive approach in change teams