Are you going to listen to me? The delicate art of communication! Giving bad news!

On most occasions when you give feedback your hearer is expecting a message of some kind – good or bad. Bad news often comes as a shock, even if it is expected! The reality and the details may be very hard to bear! There is, and should be, a lot more to it than just saying or writing the words! If you want to ensure there is the best possible outcome then you will need to prepare and to follow-up, as well as delivering the message itself well!

THE DELICATE ART OF GIVING BAD NEWS

On most occasions when you give feedback your hearer is expecting a message of some kind – good or bad. Where as bad news often comes as a shock! Even if it expected in principle – the reality and the details may be hard to bear! There is, and should be, a lot more to it than just saying or writing the words! If you want to ensure there is the best possible out come then you will need to prepare and to follow up, as well as delivering the message well! The advice given here is based on that usually given to medical students in the UK as part of their training. But it applies equally well if you giving seriously bad news at work, for example, about redundancy!