Managing difficult people

Managing difficult people

Managing People – Dealing With Difficult Employees

Managing difficult people – Most people you manage will be good and willing employees.  They are anxious to learn, to do their best and to get on well with their colleagues. But every manager finds themselves dealing with someone who is little difficult, at some point in their career.  For one reason or another, and it is good to find out why, this particular person is a problem.

There are ways to handle problem employees that reduce stress and minimize their taxing effect.  If you follow this plan, you should be able to deal with them quickly and contain the collateral damage they tend to create.

What you need to do is flip!

  • Flip the focus!
  • Flip the strategy.

Stop trying to change people and start trying to create an opportunity for them to change themselves, if they decide it is in their best interests to do so. This way business continues as usual while the problem employee makes a choice as to whether he or she wants to jump on board – or jump off.

This approach is clean and easy without lots of hassle. You don’t waste the time you need to invest in the rest of the business to produce a positive return.  The new approach can help you generate a healthy, low-maintenance, low-drama environment, which is better for everyone.

Here is the five step plan;

Step 1 Paint a picture that illustrates exactly what you expect and make sure the person understands that picture.

Step 2 Set-out clearly what is acceptable and what is not.  Use terms that are specific about the kinds of behavior that will not be tolerated.

Step 3 Explain what will happen when, and if, there is a recurrence of the bad behavior (talk to your HR department if you are unclear about the formal disciplinary procedure in your work place).

Step 4 Step back and give the individual a real opportunity to behave differently.

Step 5 Follow-up and follow through.  If the person responds well, then reward with praise.  If not, then follow-up exactly as you described in Step 3. If you don’t, you send a mixed message and the situation may become worse than before.

Always give the person an opportunity to explain why they have behaved badly – listen carefully to what they say. If there are extenuating circumstances, take them into account. Be firm but be fair and treat all your employees, including this one, with respect.

Wendy Smith is a career consultant, life coach and business coach with depth of experience in organisational development, management, coaching and personal development. That experience means she is equally at home helping clients find a new career direction, starting-up new businesses or dealing with life’s more challenging personal issues. You can contact her at wendy@wisewolfcoaching.com

Wendy has written a little eBook on how to get on with your boss and a book on job search – you can find all her books on Amazon at this link

         

Managing People – Dealing With Difficult Employees

Managing People – Dealing With Difficult Employees

Most people you manage will be good and willing employees.  They are anxious to learn, to do their best and to get on well with their colleagues. But every manager finds themselves dealing with someone who is little difficult, at some point in their career.  For one reason or another, and it is good to find out why, this particular person is a problem.

There are ways to handle problem employees that reduce stress and minimize their taxing effect.  If you follow this plan, you should be able to deal with them quickly and contain the collateral damage they tend to create.

What you need to do is flip!

  • Flip the focus!
  • Flip the strategy.

Stop trying to change people and start trying to create an opportunity for them to change themselves, if they decide it is in their best interests to do so. This way business continues as usual while the problem employee makes a choice as to whether he or she wants to jump on board – or jump off.

This approach is clean and easy without lots of hassle. You don’t waste the time you need to invest in the rest of the business to produce a positive return.  The new approach can help you generate a healthy, low-maintenance, low-drama environment, which is better for everyone.

Here is the five step plan;

Step 1 Paint a picture that illustrates exactly what you expect and make sure the person understands that picture.

Step 2 Set-out clearly what is acceptable and what is not.  Use terms that are specific about the kinds of behavior that will not be tolerated.

Step 3 Explain what will happen when, and if, there is a recurrence of the bad behavior (talk to your HR department if you are unclear about the formal disciplinary procedure in your work place).

Step 4 Step back and give the individual a real opportunity to behave differently.

Step 5 Follow-up and follow through.  If the person responds well, then reward with praise.  If not, then follow-up exactly as you described in Step 3. If you don’t, you send a mixed message and the situation may become worse than before.

Always give the person an opportunity to explain why they have behaved badly – listen carefully to what they say. If there are extenuating circumstances, take them into account. Be firm but be fair and treat all your employees, including this one, with respect.

Wendy Mason is a career coach.  She helps people reach their goals and aspirations, without sacrificing their home and personal life.  Before working as a coach, Wendy had a long career in both the public and private sectors in general management and consultancy as well as spells in HR.  She now divides her time between coaching and writing. You can contact Wendy at wendymason@wisewolfcoaching.com and find out more at http://wisewolfcoaching.com

Dealing with a failing employee

Dealing with a failing employee

So you have a failing employee! You have someone in your team that you think is letting you down. You can see that things are not working out as you expected. They’ve been around a while and things used to be fine. Now it is clear to you and other people that all is not well. What do you do?

First establish the facts. What is the evidence that performance really has changed and can you be certain that this team member is at fault?

Talk to the employee. Explain your concerns and any performance information you have gathered. Ask for their perspective.

Be fair, be open and be prepared to listen.

  • Do they accept that performance has fallen?
  • Are there factors inside or outside the organization that are affecting their performance?
  • Is there a health or family problem?
  • Do they understand the standard you expect?
  • Are they prepared to make a change?
  • Are there changes that you or others should and could reasonably make that will mean performance improves?

If the failure is down to the employee and there are no extenuating circumstances, within the bounds of employment law, you have choices to make. Much will depend on the reaction to your intervention.

If the employee accepts the failure and makes a commitment to improving their performance , apart from monitoring, there may be nothing further you need to do at this stage.

If performance does not improve, you will need to intervene again. You may need to coach the employee for a while and arrange some further training.

If that fails, you may need to impose closer supervision and move into disciplinary procedure and possible dismissal.

What matters most is that you intervene early – don’t let a bad situation just get worse.

  • Act early
  • Act always in good faith
  • Be willing to be open minded.
  • Collect evidence and be objective
  • Be clear about the standard you expect
  • Check that the employee understands your expectations
  • Reward progress with praise.
  • Keep records through-out
  • If you do have to dismiss, make sure it  comes as no surprise

But it is in your and their interests to give them a fair opportunity to make an improvement. Bringing an employee back on track is good for them, it is good for you and it is certainly good for the organization in terms of morale and use of resources, provided your intervention is in proportion.

Dealing with failing employees is never easy and the more prepared you are the better.  If you are a manager struggling with failing employees, a management training course or advice from a coach or mentor can help you learn the skills you need to really excel in the workplace and deal with all kinds of challenging situations.

If you need to the support of a coach in dealing with a failing employee, please get in touch

Wendy Mason is a Life and Career Coach. She helps people have the confidence they need to be successful at work and to change career while maintaining a good work/life balance. You can email her at wendymason @wisewolfcoaching.com

Managing people – dealing with a failing employee

Managing People – Dealing with a failing employee

So you have someone in your team that you think is letting you down. You can see that things are not working out as you expected. They’ve been around a while and things used to be fine. Now it is clear to you and other people that all is not well. What do you do?

First establish the facts. What is the evidence that performance really has changed and can you be certain that this team member is at fault?

Talk to the employee. Explain your concerns and any performance information you have gathered. Ask for their perspective.

Be fair, be open and be prepared to listen.

  • Do they accept that performance has fallen?
  • Are there factors inside or outside the organization that are affecting their performance?
  • Is there a health or family problem?
  • Do they understand the standard you expect?
  • Are they prepared to make a change?
  • Are there changes that you or others should and could reasonably make that will mean performance improves?

If the failure is down to the employee and there are no extenuating circumstances, within the bounds of employment law, you have choices to make. Much will depend on the reaction to your intervention.

If the employee accepts the failure and makes a commitment to improving their performance , apart from monitoring, there may be nothing further you need to do at this stage.

If performance does not improve, you will need to intervene again. You may need to coach the employee for a while and arrange some further training.

If that fails, you may need to impose closer supervision and move into disciplinary procedure and possible dismissal.

What matters most is that you intervene early – don’t let a bad situation just get worse.

  • Act early
  • Act always in good faith
  • Be willing to be open minded.
  • Collect evidence and be objective
  • Be clear about the standard you expect
  • Check that the employee understands your expectations
  • Reward progress with praise.
  • Keep records through-out
  • If you do have to dismiss, make sure it  comes as no surprise

But it is in your and their interests to give them a fair opportunity to make an improvement. Bringing an employee back on track is good for them, it is good for you and it is certainly good for the organization in terms of morale and use of resources, provided your intervention is in proportion.

Dealing with failing employees is never easy and the more prepared you are the better.  If you are a manager struggling with failing employees, a management training course or advice from a coach or mentor can help you learn the skills you need to really excel in the workplace and deal with all kinds of challenging situations.

If you need to the support of a coach in dealing with a failing employee, please get in touch

Wendy Mason is a Life and Career Coach. She helps people have the confidence they need to be successful at work and to change career while maintaining a good work/life balance. You can email her at wendymason @wisewolfcoaching.com

Other useful articles

  • Team Work; forming, storming, norming, performing and adjourning with Dr Tuckman
  • Team Work; Forming, Storming, Norming,Performing and Adjourning. Part 1 – Managing the Forming Stage
  • Team Work; Forming, Storming, Norming, Performing and Adjourning. Part 2 – Managing the Storming Stage
  • Team Work; Forming, Storming, Norming, Performing and Adjourning Part 3 – Managing the Norming Stage
  • Team Work; Forming, Storming, Norming, Performing and Adjourning. Part 4 – Managing the Performing Stage
  • Team Work; Forming, Storming, Norming, Performing and Adjourning. Part 5 – Managing the Adjourning Stage