Outwitting the lovely Ondine, or making the right choices in hard times!

Inventing new equipment to reduce costs (and hopefully improve quality) long-term takes time and investment. Also, it requires creativity and teamwork! None of these qualities thrive in hard and uncaring environments. To achieve a climate that can deliver long-term ‘efficiency’ improvements while maintaining (or even improving) quality takes great leadership.

Alice down the rabbit hole – or customer service and schizophrenia in the downturn!

Most change is a mixture of hard and soft approaches and the strategy chosen usually reflects of the underlying culture of the organisation! How the mix works is critical because if it is not well managed it can become fraught with conflict and demoralising for people in the organisation; it can lead to a schizophrenic approach to customers.

10 PERSONAL BRANDING TIPS TO HELP IN YOUR JOB SEARCH

These tips will help you create and communicate a brand that will help employers choose you: Remember you are the product, and the employer is the consumer. A clear and compelling career brand helps employers understand the benefits of your product and give you an advantage in the job market.