People Matter

If a services organisation doesn’t know enough about change to know that people, and the leadership of people, are at the heart of any change then we really do have a long way to go to spread the message!

Alice down the rabbit hole – or customer service and schizophrenia in the downturn!

Most change is a mixture of hard and soft approaches and the strategy chosen usually reflects of the underlying culture of the organisation! How the mix works is critical because if it is not well managed it can become fraught with conflict and demoralising for people in the organisation; it can lead to a schizophrenic approach to customers.

CHOOSING LEADERS TO TRANSFORM THE UK PUBLIC SECTOR

In leading their departments senior Civil Servants may well be leading a political change for which they have little or no real sympathy – so where is the vision for the change to come from?

GOING THROUGH MAJOR CHANGE – IS YOUR SUPPLY CHAIN RESILIENT?

If you are going through major change the last thing you need is a key supplier to fail! Follow this link to a useful post on the G&W Consulting Blog “Making performance Meaningful” http://tinyurl.com/MPMReviews2

WHY YOU NEED A SOCIAL MEDIA STRATEGY!

If you had any doubts about the value and potential of using social media check out 30 Interesting, Useless and Pointless Facts on Jeff Bulla’s blog at the following link!

LESSONS IN PERSONAL BRANDING

Increasing you are judged on your contributions to the web – Facebook, Twitter, LinkedIn, Blogs etc. You will gain an online persona – your personal brand – whether you want to or not. This can affect large parts of your life and certainly gaining business and work opportunities. Your personal brand really does matter!

THREE WELL ESTABLISHED WAYS TO MANAGE CHANGE

There are a number of recognized approaches to structuring a change management programme.  Here are three!  Choose the one that fits best with your style and your organization! The Kotter model The model is based on research which showed that there are eight critical steps an organization or service needs to go through to ensure […]