Managing conflict at work – Guidance from ACAS

Conflict at work – Guidance from ACAS

I found this useful post on the ACAS Website.

Advisory booklet – Managing conflict at work

Conflict at work takes many forms. It may be that two workers simply don’t get conflicton; or that an individual has a grievance against their manager. It may take the form of rivalry between teams; or it may be apparent by the lack of trust and cooperation between large groups of employees and management.

Download the pdf  The Booklet [1007kb]


Some signs may be visible such as a heated exchange between colleagues or a meeting between management and employee representatives that turns into a “stand-off”.

However, not all forms of conflict are so obvious. Some individuals might hide their feelings as a way of coping with a problem; while a team might react to pressure by cutting itself off from the rest of the organisation.


Motivation drops: fewer people volunteer to take on new tasks and there is little employee input at team meetings or briefings.

You can read the rest of this post at

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