Active Listening and Good Communication

Every piece of advice you read about how to be a good leader talks about the need for good communication – an able leader is an able communicator! Yes, quite right. But communication is a two way process. For any leader the ability to listen is right up there with the ability to deliver the message. And listening is more the just hearing a sound and knowing what the words usually mean.

Communications When Things Go Wrong

When it comes to communication, there seven dimensions to consider if you want to communicate in a way that limits damage to the reputation of the organization. There may be limitations on what you can say for legal reasons, but the nearer you get to covering the seven dimensions, the more effective your communications will be.

Handling Resistance

Stage 5 is about empowering action, over coming resistance and getting rid of obstacles to change. This is where your investment in Stages 1 to 4, begins to pay dividends. Kotter himself states that when Stages 1 to 4 are skipped, resistance is inevitable and this can destroy your change.People resist change because they fear loss. Here are some way to deal with obstacles.

Communication; what matters most!

If you want to get your message across you can’t ignore Professor Mehrabian’s work on conveying genuine emotion and his 3Vs(Verbal,Vocal and Visual). In one to one encounters, show genuine interest in the other person and listen closely to what they say. Smile, be warm and enthusiastic – show you care about your subject, nothing is more attractive! But don’t overwhelm them and don’t fake it!

Communicate Your Vision

The guiding team need to be visible and let people see you as the embodiment of the change you intend to make. Walk the Talk! The top team should be using the vision daily to make decisions and solve problems. And so should all those who are actively engaged. Keep it fresh and on everyone’s minds, then they will begin to remember it and respond to it.