Every piece of advice you read about how to be a good leader talks about the need for good communication – an able leader is an able communicator! Yes, quite right. But communication is a two way process. For any leader the ability to listen is right up there with the ability to deliver the message. And listening is more the just hearing a sound and knowing what the words usually mean.
When it comes to communication, there seven dimensions to consider if you want to communicate in a way that limits damage to the reputation of the organization. There may be limitations on what you can say for legal reasons, but the nearer you get to covering the seven dimensions, the more effective your communications will be.
Stage 5 is about empowering action, over coming resistance and getting rid of obstacles to change. This is where your investment in Stages 1 to 4, begins to pay dividends. Kotter himself states that when Stages 1 to 4 are skipped, resistance is inevitable and this can destroy your change.People resist change because they fear loss. Here are some way to deal with obstacles.
If you want to get your message across you can’t ignore Professor Mehrabian’s work on conveying genuine emotion and his 3Vs(Verbal,Vocal and Visual). In one to one encounters, show genuine interest in the other person and listen closely to what they say. Smile, be warm and enthusiastic – show you care about your subject, nothing is more attractive! But don’t overwhelm them and don’t fake it!
The guiding team need to be visible and let people see you as the embodiment of the change you intend to make. Walk the Talk! The top team should be using the vision daily to make decisions and solve problems. And so should all those who are actively engaged. Keep it fresh and on everyone’s minds, then they will begin to remember it and respond to it.
Do you avoid difficult conversations? There is no need to avoid them if you focus on the constructive possibilities. Start by asking yourself these 9 critical questions.
Accept that you will have lots to learn. You will have worked hard for your promotion and will have ample expertise in your chosen field but you may find that you lack self-confidence in your ability to lead. Be prepared to learn from others including your new team
If you are not confident in yourself , as leader, then the team is likely to sense your doubts and their confidence in their own roles within the team will be eroded. Each team member needs to believe in themselves and in their abilities so that all can contribute fully. Self-confidence can be described as a positive mix of self-efficacy (respect for your own competence) and self-esteem (valuing yourself). The good news is that confidence is largely learned and with support it can be acquired by anyone.
The ability to make good decisions quickly is fundamental to leadership. But if you are diffident and afraid to make, and commit to, decisions, skills in communication and empowerment will not make up the difference. Luckily confidence is something that you can work on with a business or career coach and the results are usually very successful.
As a leader the things you do and choices you make impact on those about you. The more people you affect, the more likely it is that your actions will impact on people who have power and influence over your ability to deliver your vision.You need to make sure that you can identify the key people who support you already and those who still need to be won over.