Conflict at work – Guidance from ACAS
I found this useful post on the ACAS Website.
Advisory booklet – Managing conflict at work
Conflict at work takes many forms. It may be that two workers simply don’t get on; or that an individual has a grievance against their manager. It may take the form of rivalry between teams; or it may be apparent by the lack of trust and cooperation between large groups of employees and management.
Download the The Booklet [1007kb]
Some signs may be visible such as a heated exchange between colleagues or a meeting between management and employee representatives that turns into a “stand-off”.
However, not all forms of conflict are so obvious. Some individuals might hide their feelings as a way of coping with a problem; while a team might react to pressure by cutting itself off from the rest of the organisation.
Motivation drops: fewer people volunteer to take on new tasks and there is little employee input at team meetings or briefings.
You can read the rest of this post at http://www.acas.org.uk/index.aspx?articleid=1218
- Management – Preventing Violence and Harassment in the Workplace