Managing Difficult People – Announcing A New Series Of Posts
Next week we start a new series of weekly posts for people who find someone in their team to be ‘difficult’. And that has happened to most of us who have experience of managing people in challenging circumstances.
Dealing with difficult people can be hard and it can consume lots of your time, energy and resources. You need a strategy for managing the person that helps you deal effectively with their difficult behaviour, and helps them to become a cooperative, productive and respected member of the team.
We are going to consider how to manage those who
- Disrupt other people’s performance
- Say they will do something and then don’t deliver
- Are ambitious but easily frustrated
- Become aggressive with you or others in the team
- Lower their own and other people’s morale with cynicism
- Want promotion but just aren’t ready yet
- Refuse to accept feedback and do not respond to the standard performance management processes.
We are going to think about
- What can trigger difficult behaviour
- Different types of personalities and your strategy for dealing with individuals
- Barriers to good communication
- Handling emotion
- Performance Review
- Potential legal and organizational issues and the role of HR
I hope you will gain
- A better understanding of the causes of difficult behavior.
- The confidence to stop one person demoralizing others in the team
So see you here next week for the first post in this new series for managers.
If you are a manager and need support in dealing with a team member you find “difficult”, I would like to help you. Email me firstname.lastname@example.org now to arrange a free half hour coaching session by Skype.
Wendy Mason is a career coach working mainly with professional women who want to make that jump to senior level while maintaining a good work/life balance. Before working as a coach, Wendy had a long career in both the public and private sectors in general management and consultancy as well as spells in HR. She now divides her time between face to face coaching, and coaching and blogging on-line. You can contact Wendy at email@example.com and find out more at http://wisewolfcoaching.com
Coming shortly – the WiseWolf Career and Personal Development Programme – if you would like to know more email firstname.lastname@example.org