Delivering Feedback – Constructive Criticism
Managing People – Delivering Feedback – Constructive Criticism
linkWendy is a Career and Life Coach helping you find fresh perspectives on life and your career. You can book a FREE coaching session or find out more at this
Delivering Feedback – Constructive Criticism – even the most positive and fair minded manager finds they need to criticize sometimes. How can you do it in a way that is constructive, maintains the relationship and leads to improvement?
Here are some tips.
- Check the facts very carefully before you begin!
- Don’t judge the person, judge the behaviour. A person’s behaviour is not who they are. And who they are, is not your responsibility. Deal only with what you have seen and have evidence for!
- Be clear, specific and factual in what you say. And, focus on what is happening now and how changes will affect the future. Dwelling on the past is unlikely to influence future behaviour.
- Listen very carefully to the response. Pay attention to explanations and objections – treat them with respect even if you can’t accept them. Be alert to difficulties the person has experienced; listen out for training needs and follow them up. Watch body language for extra clues about how they feel.
- Acknowledge the response. Make it clear that you understand what has been said! You can do this by summarizing. Be honest enough to admit it, if you got things wrong and apologize.
- Express yourself assertively – not with diffidence, nor with anger or aggression. Focus clearly on the change you wish to see. Illustrate with examples, if possible.
- Hear the response and respond to it.
- Give the person a fair chance to demonstrate that they are really trying to make change.
- Make sure you follow up on any underlying cause – for example, working conditions, health issues or a need for training.
Remember constructive criticism always has a positive goal and that is to make a change for the better. Keep this in mind all the time when you are giving feedback.
If you would like further advice on this please get in touch at the link below.
Wendy Smith is a career consultant, life coach and business coach with depth of experience in helping people lead happier lives and feel more fulfilled. She has worked in management as well as coaching and personal development, as well as starting up her own businesses. That means she is equally at home helping clients find a new career direction, starting-up a new business or dealing with life’s more challenging personal issues.
Need help finding work, with problems at work, at home or with relationships? Book a FREE coaching session with Wendy or find out more at this link