In an earlier post we said there were a number of recognized approaches to structuring a change management programme and we introduced the Kotter model
The model is based on research which showed that there are eight critical steps an organization or service needs to go through to ensure that change happens and sticks. This series of posts will consider these steps in greater detail. we have already dealt with Step One: Create Urgency, Step Two: Form a Powerful Coalition, Step Three: Create a Vision for Change and Step Four: Communicate the Vision
Step Five: Remove Obstacles
If you follow the earlier steps and reach this point in the change process, you’ will have been talking about your vision and building up buy-in from all levels of the organization. Hopefully, your staff will want to get busy and be out there achieving the benefits that you’ve been promoting.
But is anyone resisting the change? And are there people (individuals or groups), processes or structures or even organisations that are getting in its way?
You need to put in place the structure for change, and continually check for barriers/blockers to it. Removing obstacles can empower the people you need to execute your vision, and it certainly helps them move the change move forward.
What you can do:
- Identify, or hire, change leaders whose main roles are to deliver the change.
- Look at your organizational structure, job descriptions, and performance and compensation systems to ensure they’re in line with your vision.
- Recognize and reward people for making change happen.
- Identify people who are resisting the change, and help them see what’s needed.
- Take action to quickly remove barriers (human or otherwise).