Are you a resilient leader?

Resilience is the process of adapting well in the face of adversity. We need it in our personal lives and we certainly need it at work! It means we can “bounce back” from difficult experiences.Research has shown that resilience is ordinary, not extraordinary. People usually show resilience but that doesn’t mean they don’t experience difficulty.Resilience isn’t necessarily something you are born with it – you learn how to show it.

Alice down the rabbit hole – or customer service and schizophrenia in the downturn!

Most change is a mixture of hard and soft approaches and the strategy chosen usually reflects of the underlying culture of the organisation! How the mix works is critical because if it is not well managed it can become fraught with conflict and demoralising for people in the organisation; it can lead to a schizophrenic approach to customers.


Here is an inspirational story from Global Voices Online about just what social media can achieve in terms of helping to manage change.  More at the link below. Nearly 15 years after a ceasefire agreement put the conflict between Armenia and Azerbaijan over the disputed territory of Nagorno Karabakh on hold, a lasting peace remains …