The right contract is important in setting up good performance management and employee relations for the future.
In the present climate the pressure to seek value for money through out-sourcing is stronger than ever.
Yes, you can save money but getting the full value from your outsourcing service and making sure that it supports your business in the way you intended is complicated.
Most change is a mixture of hard and soft approaches and the strategy chosen usually reflects of the underlying culture of the organisation! How the mix works is critical because if it is not well managed it can become fraught with conflict and demoralising for people in the organisation; it can lead to a schizophrenic approach to customers.
It is surprising how few clients and contract managers bother to get to know their contractors and suppliers. Oh yes they engage during the procurement process. But quite often the teams that actually manage and deliver the contract will be quite different to those who negotiated it. The marriage has been arranged and now both parties need to settle into a new life together.
If you are going through major change the last thing you need is a key supplier to fail! Follow this link to a useful post on the G&W Consulting Blog “Making performance Meaningful” http://tinyurl.com/MPMReviews2
Checklist from G&W Consulting to help you achieve the relationship you need