Active Listening and Good Communication

Every piece of advice you read about how to be a good leader talks about the need for good communication – an able leader is an able communicator! Yes, quite right. But communication is a two way process. For any leader the ability to listen is right up there with the ability to deliver the message. And listening is more the just hearing a sound and knowing what the words usually mean.

Communications When Things Go Wrong

When it comes to communication, there seven dimensions to consider if you want to communicate in a way that limits damage to the reputation of the organization. There may be limitations on what you can say for legal reasons, but the nearer you get to covering the seven dimensions, the more effective your communications will be.

Communication; what matters most!

If you want to get your message across you can’t ignore Professor Mehrabian’s work on conveying genuine emotion and his 3Vs(Verbal,Vocal and Visual). In one to one encounters, show genuine interest in the other person and listen closely to what they say. Smile, be warm and enthusiastic – show you care about your subject, nothing is more attractive! But don’t overwhelm them and don’t fake it!